GDR Group’s IT Helpdesk features include:
Team of experts and key helpdesk technologies
IT operational costs are no laughing matter. On average, companies regularly spend about 3.2% of their entire budget on IT alone. Also, the cost of paying the premium salaries of full-time IT staff is burdensome, especially for small and mid-sized businesses.
At GDR Group we have a team of experts in diverse areas of technical expertise who will be at your disposal, at the fraction of the cost of hiring and keeping a single full-time IT employee.
We have already invested in the requisite helpdesk technology so you don’t have to, which further brings down your cost of operations. Our helpdesk suites of software include chat and remote access tools, monitoring and system management tools, service catalogs, advanced telephony systems, workflow automation, and more.
Outsourcing firms like us operate at scale. Therefore, we are able to charge you less money because we can negotiate better deals with third-parties services and IT helpdesk equipment manufacturers. These tools and capabilities reduce your operational cost as well.