IT Support Services
We provide you the power to be productive.
Increase your business efficiency with a stable and proven IT provider.
When partnering with GDR Group, your company has access to a fully staffed IT department that delivers proficient and skilled support.
Our support services, remote infrastructure, and strategic planning teams work together to provide quick resolution to your problems and long term stability. By continuously monitoring and addressing issues before they convert to lost revenue, we will stabilize your network and your budget.
Make informed decisions through the advice and collective knowledge base of our experienced team. We will work to keep you informed of new technologies and convert your IT to a strategic asset.
Support Services Team
Work with “world class” support services technicians who are committed to efficiently solving your day to day issues. We designate a Microsoft Certified team member to oversee your account and offer both onsite and offsite support. It is our goal to have your employee feel as though they have their very own tech department.
- Costs are controlled and are based on the number of employees
- Guaranteed support response times based on our Service Level Agreement (SLA)
Proactive monitoring and maintenance of your infrastructure to minimize downtime and gather information that allows GDR to reduce the pain IT has on your business. GDR’s managed services provides predictable, fixed IT support costs.
- Application of Windows Critical and Security patches
- Cloud based Antivirus software with online updates
- Automated issue monitoring
- Malware Prevention and Remediation
IT Strategy and Planning
GDR consultants work to leverage technology in your business process and systems to make your business more profitable and productive. Our strategic planning provides insightful reporting, consultation, and proactive recommendations to help align business initiatives with technology.
Every decision we make starts with the question, what is best for our client?
GDR’s commitment is to reduce the issues your businesses has with technology. To support this mission, we provide live reporting that keeps us accountable and our partners in touch with support trends. Each of our teams are focused on this mission and play an integral part in maximizing your investment in technology.